John Peter Smith hospital was officially founded in 1954. JPS health care network serves with the mission to transform the health care service delivery for the communities. They strive to improve the quality of health care systems for patients and their families. JPS health care network contribute in making health services easily accessible. Some of the best values practiced by JPS health care network are excellence, integrity, team work, respect and accountability. JPS information technology system supports the network of more than 40 locations which includes three main hospital buildings along with two professional buildings. Furthermore, JPS health care network includes more than 600,000 users which keep on the functioning of JPS 24/7. Efficient and effective workplace of JPS health care network has won many awards and recognitions. They have achieved accreditations in several health care specialties.
Operational Strategy
JPS Health Care Network Operational Management
JPS health care network is focusing towards their management and clinical operations that whether they are serving with quality or not. Operational improvements are effective and major part of JPS Health care network. Effective operational strategy of JPS includes their productivity enhancement processes. John Peter Smith hospital is focused that quick recovery of patients and effective productivity of their workforce can reduce their cost and enhance their speed or delivery of services. JPS health care network use to engage their frontline staff and support their nurses and physicians, as they believe that employee satisfaction will enhance their quality, speed and flexibility. In addition to this, demands from stakeholders of the hospital are also focused by hospital as it enhances their excellence and quality metrics.
Value Chain Analysis of JPS Health Care Network
Value chain process of JPS hospital network contains effective process of primary activities. The entire process enable hospital to follow quality health care services and provide patients transformed health facilities.
Support activities
Hospital Administration
The Medical Records Section is in charge of keeping up duplicates of all patients records.
- The Customer Service is capable from encouraging patients concerns and their families – handles demands, inquiries, and objections and settle disappointment. They direct preparing for the healing center staff identified with client administration. It gives input in view of measurable information that can be used for the change of the conveyance of medicinal services administrations. .
- The Information Section is frequently the patient’s first contact inside the healing center for request.
- The Admitting Section is the one in charge of confirmation: gets basic information (patient’s full name, address, telephone number, conceding specialist, admitting analysis, Social Security Number, date of birth and all protection data) and allots space for patients conceded.
- The Chief Nurse heads the nursing staff. Her obligations are engaged mostly on the best possible consideration of patients, preparing and training of nursing staff and proclamation of standard and nature of nursing methodology.
- The Medical Director is the Executive Officer of the healing facility. His essential obligation is to execute the strategies planned by the Board of Directors and to arrange the therapeutic, nursing and managerial elements of the healing facility in order to give protected and satisfactory treatment and consideration to all patients conceded or went to in the clinic
IT department
- The Computer Information System is in charge of computer system and doctor’s facility system.
- The Health Education Services is in charge of staff and patients wellbeing related training
- The Human Resources is in charge of enrolling, procuring workers and deciding representatives’ advantages
Core Activities
- Maintain records
- Nursing care
- Cost effective
- Diagnostics
- Tests
- Attention and care
JPS Health Care Network Operational Map
JPS Hospital Network Layout
JPS Supply Chain Network and Interplay of Factors
JPS hospital supply chain is based on the strategic purchasing via offering competitive request for proposals. The best qualifying quality and price is determined. The accepted contract formulates a bond with supplier where distributors using in bound trucks supply material. The hospital partners with other health care institutions to deliver better services and they may source products from the JPS hence reducing operating cost. Using concepts of in-house material management every required item is transferred to the patient in deliverance of best quality services.